Orders and Shipping

Please Note:

Upon placing your order, you can expect to receive an email confirmation shortly thereafter. Should you not find this email in your inbox, we kindly advise checking your spam folder to ensure its delivery. This step is particularly crucial, as the absence of the order confirmation email may indicate a potential issue with receiving subsequent notifications regarding the shipment of your items.

Shipping Policy:

At Masta Kala Crafts, we strive to expedite the shipping process to ensure your timely receipt of purchased items. Generally, we endeavor to dispatch your order within 48 hours of its confirmation; however, please note that the creation of personalized pieces may require additional time. For orders involving engraving or embossing tasks, kindly allow us an extra 2-3 business days for processing. Should there be any anticipated delays beyond this timeframe, rest assured that you will be promptly notified via email or phone communication.

  1. Orders are exclusively shipped during business days, between the hours of 10 am to 6 pm.
  2. Following the placement of your order, our dedicated customer support team will reach out to you for the purpose of confirming your order details and shipping address.
  3. It is imperative that all orders include a clearly specified street address accompanied by identifiable landmarks.
  4. Presently, our shipping services extend nationwide, covering all regions across the country.
  5. For inquiries regarding Bulk Orders outside Kathmandu Valley, we kindly request that you direct your queries to us via the Contact Us section on our website.