You should receive an email confirming your order shortly after you have placed it. If you don’t receive any email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification.
We usually ship your items within 48 hours of confirming your order but it might take a bit longer to create your amazing personalized piece. Please allow us an additional 1-2 business days processing time for orders with engraving or embossing tasks. If we anticipate a longer lead time, you will be notified at the earliest through email or call.