Upon placing your order, you can expect to receive an email confirmation shortly thereafter. Should you not find this email in your inbox, we kindly advise checking your spam folder to ensure its delivery. This step is particularly crucial, as the absence of the order confirmation email may indicate a potential issue with receiving subsequent notifications regarding the shipment of your items.
At Masta Kala Crafts, we strive to expedite the shipping process to ensure your timely receipt of purchased items. Generally, we endeavor to dispatch your order within 48 hours of its confirmation; however, please note that the creation of personalized pieces may require additional time. For orders involving engraving or embossing tasks, kindly allow us an extra 2-3 business days for processing. Should there be any anticipated delays beyond this timeframe, rest assured that you will be promptly notified via email or phone communication.